Frequently Asked Questions

Frequently Asked Questions

Are the items authentic?

Yes. Items are reviewed under our authentication process before sale or dispatch. See the Authenticity Guarantee for details.

Are the items new?

Unless explicitly described as new or unused, products may be pre-owned or vintage. Each listing should explain condition, included accessories and known wear.

Do you ship worldwide?

We ship to the countries and regions available at checkout. Destination availability can vary by product, carrier, customs restrictions, insurance limits and local regulations.

Which currencies can I use?

Available currencies depend on your market and the checkout configuration. The final currency and total are confirmed before payment.

Can I pay with PayPal?

PayPal is available when it appears as an option at checkout. Availability can depend on your country, currency, order value and PayPal approval.

Can I return an item?

Eligible return requests should be submitted within 14 calendar days of delivery, unless local law gives you a longer period. See the Returns & Refunds policy for conditions and exclusions.

Will I pay customs charges?

Taxes and duties are shown at checkout when collected in advance. Otherwise, the recipient may be responsible for destination customs charges, import taxes or carrier fees.

How can I contact support?

Email ibrahim.alnasib@gmail.com and include your order number when relevant.